No premium or hidden costs

Mada payments, etc..

Official distributor

Free delivery & returns

FAQ

What is Cle?

CLÉ is the first homegrown platform dedicated to luxury based in Saudi Arabia, specializing in luxury watches & fine & high jewelry.

Who are we?

We are a managed marketplace and we operate a zero-inventory model, focused on connecting customers directly with brands, and aiming to deliver a superior customer experience

Do I need an account to place an order?

You do not need an account to place an order. You can checkout as guest. However, we recommend you create an account to benefit from the personalied experience and to save time for future checkouts.

I have forgotten my password: what should I do?

We are a managed marketplace and we operate a zero-inventory model, focused on connecting customers directly with brands, and aiming to deliver a superior customer experience.

How do I receive CLÉ email updates?

To receive the latest updates from CLÉ, you can subscribe to our mailing list through the form on the bottom of our homepage.

How do I place an order on your site?

Shopping on CLÉ is very easy and simple. After finding the item(s) you are looking for, simply click the checkout button and pay for your order. We will process it immediately and send you updates via email.

Can I place an order over the phone?

Yes - simply contact our customer service team via email (info@werecle.com) or phone (+966 53 55 82 777)

Where can I find size & fit advice?

We have a ring size guide, a watch size guide, and a necklace size guide.
Should you need further guidance, you can contact our team for advice via email (info@werecle.com) or phone (+966 53 55 82 777)

Can I cancel my CLÉ order or make changes to it?

Please get in touch with our customer service team on info@werecle.com

What is CLÉ's pricing model?

CLÉ does not set nor control the pricing of our products. Brands have full ownership over listing prices to ensure pricing is consistent across all channels.

Which currencies can I shop in?

You can pay for your order in any of the accepted currencies which you will find at checkout.

When will my card be charged?

Your card will be charged at checkout for the full amount of the purchase.

What payment methods do you accept?

We accept all major credit cards as well as bank wire transfers.

Will my personal details stay safe?

We do not store any credit card information on our servers. Additionally, we use state of the art security protocols & procedures to ensure the safety of your data. For more information please refer to our privacy-policy

 How much will I be charged for shipping?
We generally offer free shipping on all orders. However, check our T&Cs page for more details.


Do you offer same day delivery?
Same day delivery is not yet available. We will be working towards achieving this goal and you will be informed once this service becomes available.


I didn't receive my invoice with my order. Where can I find it?
Your invoice can be downloaded from your account page on CLE's website.


When will I receive my item and how can I track delivery?
Once an item is dispatched, you can expect it in 5 to 7 working days.


Will I need to pay taxes and duties?
Depending on the shipping destination, taxes and duties will apply on all orders and displayed at checkout.


Why can't certain items be shipped to me?
Certain countries apply restrictions on some products such as precious stones or exotic skins. Unfortunately, CLE cannot overrule these legistlations.

What is CLE’s returns policy?
Please refer to our terms & conditions.


I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?
In case you need a copy of your invoice, please contact our customer service team and you will receive immediate assitance.


How do I return my item?
In order to return your item, simply go to your account page on the website, where you can initiate a return request from the "orders & returns" section. 


Does my order need to be returned in the CLE package it arrived in?
No, it is not mandatory to return the item inside the CLE packaging. However, the item has to be returned inside the original brand packaging, and has to include the tags still attached.
CLE will not be liable for any damage sustained if items sent in inappropriate packaging.


Will the courier collect multiple packages?
Yes, it is possible for multiple packages to be collected if the same courier is handling the orders and all the orders have a returns airway bill number issued.


When will I receive my refund?
After seller receives return order and accepts it, you will be notified and receive the refund within 7 working days of approval


Will shipping & duties be refunded on return?
No, shipping and duties cannot be refunded when a return is initiated.


Can I return my pre-ordered item?
No, a pre-ordered item cannot be exchanged or returned.


Can I return my customized item?
No, a customized item cannot be exchanged or returned.

Are you going to have my size again?
Yes - You can add the item to your wishlist and you be notified when it is back in stock.


Can I reserve an item to buy later?
You may reserve an item - however a deposit is required.


Are CLE items guaranteed authentic?
Yes - items are sourced and shipped directly from our partner brands, and we have strict in-house quality control processes in place.


If I order a gift, how will it be packaged and delivered?
Your gift will be shipped in CLE's standard packaging, however, the documents will not contain the pricing. In case you wish to have special packaging, please contact our customer service team and we will accomodate your request.


How will my order be packaged?
Your order will be shipped in CLE's & the brand's original packaging.