Privacy and Cookie Policy
1. PRIVACY POLICY
Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy is intended to describe for you, as a User of our Website (regardless of where you visit it from), the information we collect and process, how that information may be used, with whom it may be shared and for what reasons.
We encourage you to read this Privacy Policy together with our Terms and Conditions so that you are fully aware of how and why we are using your data. This Privacy Policy supplements any other notices and privacy policies and is not intended to override them.
By using our Website, you are accepting the practices described in this Privacy Policy. We will ask for your consent before using your personal data for a purpose other than what is set out in this Privacy Policy.
2. DEFINITIONS
In this Privacy Policy the following definitions will have the following meanings:
Cle: means [Cle establishment] and any reference to "ourselves", "we", "our" and "us" shall hold the same meaning.
Mobile Application: has the meaning given to it in section 3.
Platforms: has the meaning given to it in section 3.
User: means the person choosing to access the Website. Any reference to "you" and "your" shall include the same meaning.
Website: means this website (Cle’s website) and all its pages and content.
3. WHO WE ARE
Cle is the controller and responsible for your personal data. We are committed to providing excellent service, including respecting concerns about privacy, and taking the relevant measures to safeguard your personal data in accordance with applicable data protection legislation, including the requirements and guidelines issued by the relevant competent authorities from time to time.
We have provided this Privacy Policy to help you understand how we collect, use and protect your personal data when you visit and use any of our Website including, without limitation, any microsites and tools contained therein, mobile applications and any tools contained therein (our "Mobile Applications"), social media pages, and other technological platforms in whatever form (together referred to as our "Platforms"), and how that information will be treated. Please read the following carefully to understand how we will collect your personal data and use it.
If you have any questions about this Privacy Policy or our privacy practices, please contact us through the channels provided in our [•] page.
4. PERSONAL DATA WE COLLECT, USE AND DISCLOSE
Whenever you interact with us, whether by using the Website or communicating with us, and you give us information about yourself we may collect that personal data. In particular, we collect personal data if you sign up for an account on the Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with the Website, or correspond with us (by email, telephone, instant messaging apps, social media or otherwise).
By logging into our Mobile Applications via Apple, google, Facebook, Twitter, or other means, or linking your account on our Website to your Apple, Google, Facebook, or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website and will be subject to their privacy policies.
5. WHAT DO WE USE YOUR INFORMATION FOR?
To provide you with services and the Website, including to allow you to order and receive products using our website, administer your account, and to optimize your experience we need to use the information that we collect in a number of different ways, these include:
to register and manage your account on the Website: we collect your name, email, password and other additional details you may wish to add to your account, such as phone number, addresses and gender.
to fulfil the orders you make through the Website: we collect your name, address, phone number, order details (e.g. size and price of the product/s you are buying)
to collect payment from you: we collect your payment information, including credit/debit card numbers, holder’s name and CVV. We do not store such information. Upon receipt, we transfer such information to our authorized payment providers.
to provide you with customer services: we collect your name, email, password, phone number and address and your contact history with us to help solve any issue you have with our services.
to monitor the quality of our customer services: we collect your name, email, password, phone number and address, your response to our SMS inquiries about the quality of the service and your contact history with us. This includes using phone records of conversations through email or other instant messaging apps.
to perform fraud and credit checks: we collect your name, email, address, credit/debit card details, browsing history, purchase history, date of birth, gender, specific behavioural cookies, device information (such as IP address and device type), any national identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news) that is necessary to conduct such checks.
to send you marketing communications: we collect your name, email, phone number, address, date of birth, purchase history, browsing history and behaviour, device information, shopping preferences, cookie identifiers, and country.
to carry out research, analysis, enquiries and surveys on your use of the Website: we collect your name, addresses, email and device information.
to improve the functionality of the website to better serve your requirements: we collect your device information (such as device IP address and device type, cookie identifiers and browsing information.)
to meet legal, judicial, regulatory, industry, audit, security or ethical requirements.
6. DISCLOSURE OF YOUR PERSONAL DATA
We may disclose your personal data to third party service providers who require access to such information for the purpose of providing specific services to us. We do so in the following limited circumstances:
To our partner boutiques and brands from whom products are purchased.
To courier companies, that we use in order to deliver the products to you.
Payment providers that we use to process your payment information (including your credit/debit card details) so that we can collect payment from you.
Anti-fraud and credit check providers to keep us and you secure.
To comply with legal and regulatory requests if any.
To advertisers for marketing purposes.
We take reasonable contractual and other measures to require that the organizations with whom we share personal information maintain the confidentiality of personal information in accordance with applicable law, including regulatory requirements, and only use such information for the specific purpose for which we supply it to them.
7. SECURITY OF YOUR INFORMATION
We will take all reasonable steps to protect the personal data that we hold from misuse, loss, or unauthorized access, disclosure, disruption, modification and destruction, including by means of firewalls, password access and secure servers. In particular, we review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems, and restrict access to personal data to our employees, contractors and agents for whom such access is necessary (who are subject to strict contractual confidentiality obligations and may be disciplined if they fail to meet such obligations).
Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will use our reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted over the internet and, to the extent permissible by law, we do not warrant the security of any information, including personal data, which you transmit to us over the internet.
If you suspect any misuse or loss of, or unauthorized access to, your personal data, please let us know immediately.
8. DATA STORAGE AND RETENTION
The data that we collect from you is stored on our servers. Our servers are located in third party data centers inside the Kingdom of Saudi Arabia. Subject to the other provisions of this Privacy Policy, third parties do not use or have access to your personal data for any purpose other than cloud storage and retrieval.
We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy. When assessing these periods, we carefully examine our need to collect personal data at all and if we establish a relevant need, we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by contractual obligation or law.
9. CHANGES AND UPDATES TO THIS PRIVACY POLICY
We reserve the right to amend, update or alter this Privacy Policy at any time. Any such change shall take effect upon posting to this Website. Please check this page to ensure that you understand and are in compliance with the terms that apply at that time. Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on our Websites. Your continued use of the Website and/or Platforms following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.
10. QUESTIONS, CONCERNS, OR COMPLAINTS
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
If you have any questions or concerns about how we process your personal data, or if you wish to raise a complaint, please contact us at:
Cle
Address: 6934, AlWaqit Street, AlMohammadia , Riyadh, Saudi Arabia, 12361
Email: info@werecle.com
Phone: +966558858360