Cle: means [Cle establishment] and any reference to "ourselves", "we", "our" and "us" shall hold the same meaning.
Mobile Application: has the meaning given to it in section 3.
Platforms: has the meaning given to it in section 3.
User: means the person choosing to access the Website. Any reference to "you" and "your" shall include the same meaning.
Website: means this website (Cle’s website) and all its pages and content.
3. WHO WE ARE
Cle is the controller and responsible for your personal data. We are committed to providing excellent service, including respecting concerns about privacy, and taking the relevant measures to safeguard your personal data in accordance with applicable data protection legislation, including the requirements and guidelines issued by the relevant competent authorities from time to time.
4. PERSONAL DATA WE COLLECT, USE AND DISCLOSE
Whenever you interact with us, whether by using the Website or communicating with us, and you give us information about yourself we may collect that personal data. In particular, we collect personal data if you sign up for an account on the Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with the Website, or correspond with us (by email, telephone, instant messaging apps, social media or otherwise).
By logging into our Mobile Applications via Apple, google, Facebook, Twitter, or other means, or linking your account on our Website to your Apple, Google, Facebook, or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website and will be subject to their privacy policies.
5. WHAT DO WE USE YOUR INFORMATION FOR?
To provide you with services and the Website, including to allow you to order and receive products using our website, administer your account, and to optimize your experience we need to use the information that we collect in a number of different ways, these include:
to register and manage your account on the Website: we collect your name, email, password and other additional details you may wish to add to your account, such as phone number, addresses and gender.
to fulfil the orders you make through the Website: we collect your name, address, phone number, order details (e.g. size and price of the product/s you are buying)
to collect payment from you: we collect your payment information, including credit/debit card numbers, holder’s name and CVV. We do not store such information. Upon receipt, we transfer such information to our authorized payment providers.
to provide you with customer services: we collect your name, email, password, phone number and address and your contact history with us to help solve any issue you have with our services.
to monitor the quality of our customer services: we collect your name, email, password, phone number and address, your response to our SMS inquiries about the quality of the service and your contact history with us. This includes using phone records of conversations through email or other instant messaging apps.
to perform fraud and credit checks: we collect your name, email, address, credit/debit card details, browsing history, purchase history, date of birth, gender, specific behavioural cookies, device information (such as IP address and device type), any national identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news) that is necessary to conduct such checks.
to send you marketing communications: we collect your name, email, phone number, address, date of birth, purchase history, browsing history and behaviour, device information, shopping preferences, cookie identifiers, and country.
to carry out research, analysis, enquiries and surveys on your use of the Website: we collect your name, addresses, email and device information.
to improve the functionality of the website to better serve your requirements: we collect your device information (such as device IP address and device type, cookie identifiers and browsing information.)
to meet legal, judicial, regulatory, industry, audit, security or ethical requirements.
6. DISCLOSURE OF YOUR PERSONAL DATA
We may disclose your personal data to third party service providers who require access to such information for the purpose of providing specific services to us. We do so in the following limited circumstances:
To our partner boutiques and brands from whom products are purchased.
To courier companies, that we use in order to deliver the products to you.
Payment providers that we use to process your payment information (including your credit/debit card details) so that we can collect payment from you.
Anti-fraud and credit check providers to keep us and you secure.
To comply with legal and regulatory requests if any.
To advertisers for marketing purposes.
We take reasonable contractual and other measures to require that the organizations with whom we share personal information maintain the confidentiality of personal information in accordance with applicable law, including regulatory requirements, and only use such information for the specific purpose for which we supply it to them.
7. SECURITY OF YOUR INFORMATION
We will take all reasonable steps to protect the personal data that we hold from misuse, loss, or unauthorized access, disclosure, disruption, modification and destruction, including by means of firewalls, password access and secure servers. In particular, we review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems, and restrict access to personal data to our employees, contractors and agents for whom such access is necessary (who are subject to strict contractual confidentiality obligations and may be disciplined if they fail to meet such obligations).
Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will use our reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted over the internet and, to the extent permissible by law, we do not warrant the security of any information, including personal data, which you transmit to us over the internet.
If you suspect any misuse or loss of, or unauthorized access to, your personal data, please let us know immediately.
8. DATA STORAGE AND RETENTION
10. QUESTIONS, CONCERNS, OR COMPLAINTS
If you have any questions or concerns about how we process your personal data, or if you wish to raise a complaint, please contact us at:
Address: 6934, AlWaqit Street, AlMohammadia , Riyadh, Saudi Arabia, 12361